Loopspeed Ltd Privacy Policy

Data Controller

Loopspeed Ltd, 26 Church Lane Avenue, Coulsdon, Surrey, CR5 3RT, (referred to as the 'Controller')

Owner contact email: hi@loopspeed.co.uk
Data Protection Officer: hi@loopspeed.co.uk

This Privacy Policy explains how Loopspeed Ltd (the "Controller") collects, uses, shares, and protects personal data in connection with our website, digital services, and client projects. It applies to all users, clients, and visitors who interact with our services, including prospective and current clients, partners, and website users.

Types of Data Collected

Personal data collected by Loopspeed Ltd, directly or indirectly through third parties, may include:

• Full name, email address, company name, and contact details
• Business correspondence and project-related information
• Billing and payment details (processed securely via third-party providers)
• Technical data (IP address, browser type, device information, usage data, cookies, and analytics)
• Any information you voluntarily provide via forms, email, or other communications

We do not intentionally collect sensitive personal data (such as health, ethnicity, or religious information).

Legal Basis of Processing

Loopspeed Ltd processes personal data under the following legal bases:

• Consent: Where you have given explicit consent, such as for marketing communications or non-essential cookies. Consent can be withdrawn at any time by contacting hi@loopspeed.co.uk.
• Contractual necessity: Processing necessary to enter into or perform a contract with you, including project delivery, support, and billing.
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, maintaining security, and communicating with clients, provided these interests are not overridden by your rights.
• Legal obligations: Processing required to comply with UK law, such as tax, accounting, and regulatory requirements, as well as for defending or pursuing legal claims.

Data Transfers

Personal data may be transferred outside the UK and EEA to trusted service providers (such as cloud hosting, analytics, or payment processors) where necessary for our operations. We ensure that appropriate safeguards are in place, such as UK adequacy decisions, standard contractual clauses, or other lawful mechanisms compliant under UK and EU GDPR.

Retention of Data

Personal data is retained as follows:

• Client and project data: Retained for the duration of the client relationship and for up to six (6) years after project completion for legal, accounting, and business purposes.
• Financial records: Retained for seven (7) years to comply with UK tax and accounting laws.
• Marketing and consent-based data: Retained until you withdraw consent or request erasure.
• Technical and analytics data: Retained for up to two (2) years for security and service improvement.

Purpose of Data Processing

Data is collected to enable Loopspeed Ltd to:

• Provide software development, consultancy, support, and related digital services to clients
• Respond to enquiries and manage client relationships
• Process payments and manage contracts
• Improve our website, services, and user experience through analytics and feedback
• Maintain website security and prevent fraud
• Comply with legal and regulatory obligations
• Send marketing communications (with your consent)

Detailed Information on Data Sharing

Personal data may be shared with:

• Trusted third-party service providers (e.g. cloud hosting, analytics, payment processors)
• Professional advisors (e.g., accountants, legal counsel) as required
• Regulatory authorities or law enforcement, where required by law
• Other parties with your explicit consent

We do not sell or rent your personal data to third parties.

User Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Withdraw consent: Withdraw consent previously granted for processing your data.
• Object to processing: Object to processing for direct marketing or other legitimate interests.
• Access: Request a copy of your personal data held by us.
• Rectification: Request correction of inaccurate or incomplete data.
• Restriction: Request restriction of processing in certain circumstances.
• Erasure: Request deletion of your personal data in certain cases.
• Portability: Request transfer of your data to another provider in a machine-readable format.
• Complaint: Lodge a complaint with the UK Information Commissioner's Office (ICO) via ico.org.uk.

Exercising Your Rights

To exercise your rights or make a request, please contact hi@loopspeed.co.uk. We will respond promptly, typically within one month, and at no charge unless requests are manifestly unfounded or excessive.

Changes to This Policy

Loopspeed Ltd may update this Privacy Policy from time to time. We will notify users of significant changes via our website or by email. Please review this policy periodically for updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: